What documents are required to process a claim?



Claims for damages, delays or shortages must be submitted within a few days after delivery of the flyer, leaflets, magazine & etc. The customer will need to forward the following documents to the Leeds Support Representative:
• Written loss, damage claim letter.
• Copy of the booking confirmation.
• Copy of the commercial invoice.

Additional information may be required by the Leeds Support Representative. The Leeds Support Representative will contact the customer should additional information be required. Once the Leeds Customer Support Representative has received this documentation from the customer, he/she will open the claim and forward to service account holder department all the concerned documents to review.

How long does it take to settle a claim?


Ace has committed to processing all claims within 7 to 10 working days.
What documents are required to process Service Cancellation?
Cancelling a door to door distribution or print booking must be submitted within a few days after confirmation of booking for all services e.g. Printing, Door to Door distribution of any type of media advertising. The customer will need to forward the following documents to the Leeds Support Representative:
• Written letter cancelling the service.
• Copy of the booking confirmation.
• Copy of the commercial invoice.

Additional information may be required by the Leeds Support Representative. The Leeds Support Representative will contact the customer should additional information be required. Once the Leeds Customer Support Representative has received this documentation from the customer, he/she will open the cancellation application to operation to review.
When requesting a cancellation, a final payment will be required to cover the notice period and any usage charges (e.g. loading, unloading, admin, stock media costs) incurred.
The closure of any account is subject to the payment of any outstanding amounts, including any applicable early termination charges.
One-off final payments must be made by Credit or Debit card.
Where you cancel your service, you will be informed of any fees outstanding and notified of the need to settle these.
If not collected at the time of the cancellation request, all outstanding payments remain due. Please note that it can sometimes take us a while to calculate all usages charges due so this notification and our final invoice may be sent after the closure of your account. We will pursue unpaid debts via an external debt-collection agency, and will write to the registered account address before doing this. If we have to pass on the debt an additional administration fee will also be applied to the outstanding sum.

How long does it take to Finalise a Service Cancellation ?


Ace has committed to processing all Cancellation within 10 to 15 working days.
We reserve the right to adjust our policy in relation to claims and service cancellation at any time

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